Refund policy

Hassle Free: 

Returns, Exchanges and Refunds

If you would like to return or exchange an item, please contact me within 7 days,  I'll send you a prepaid shipping label, you can use the same mailer box you received. Once I have the product back, I will refund you. Than easy!

Please keep in mind:

  • Returns must be unworn and undamaged.
  • Ship it back within 14 days of receiving your order. 
  • Sale items are not eligible for returns, exchanges or refunds. 

Exchanges
After returning the item you have, make a separate purchase for the new item. Your new order will have priority! 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, I cannot accept returns on sale items or gift cards.

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@monarcashop.ca.